Codex of Corporate Ethics
1. GENERAL PROVISIONS
1.1. The purpose of the Code of Corporate Ethics (hereinafter - the Code of Ethics) is to define the standards for the activities of the Private Joint-Stock Commercial Bank Davr-Bank (hereinafter referred to as the Bank) and the behavior of its employees aimed at maintaining ethical standards, quality of service and convenience for customers, increase of profitability, financial stability and efficiency of the Bank, its subsidiaries and affiliates.
1.2. The objectives of this Code of Ethics are:
consolidation of the Mission and Corporate Values ??of the Bank;
ensuring that the Bank's employees understand their personal responsibility to their clients, business partners, shareholders and colleagues for the performance of their duties, their role in the implementation of the Bank's Mission;
determination of the basis of the Bank's relations with customers, business partners, government bodies, competitors and employees of the Bank. Protection of interests of shareholders, clients, business partners and employees of the Bank.
1.3. The Code of Ethics defines the basic norms of ethical conduct that all employees of the Bank must follow.
1.4. The fulfillment of the requirements for business and professional ethics in the provision of services to clients, including small business and private entrepreneurship entities and other organizations, their officials and employees, is an additional guarantee, a testimony and a pledge of their professionalism and reliability, their compliance with the legislation of the Republic Uzbekistan, as well as the generally accepted moral and ethical standards.
2. PRINCIPLES OF THE ETHICS CODE
2.1. The Bank carries out its professional activities on the following principles:
strict observance of the Constitution of the Republic of Uzbekistan, legislation of the Republic of Uzbekistan, professional ethics, moral and ethical norms and traditions;
understanding of their civic and professional duty to the state and society, full and timely fulfillment of the requirements of state bodies, based on the norms of the current legislation;
respect for the rights and legitimate interests of the Bank's clients, including small business and private entrepreneurs involved in the banking business;
strengthening interbank cooperation and cooperation in protecting the rights and legitimate interests of commercial banks and the banking community as a whole;
compliance with the obligations undertaken and ensuring the provision of high-quality services, accounting for and limiting the degree of risk in the conduct of operations;
fair competition, active opposition to unscrupulous participants in banking activities, active participation in counteracting the legalization of proceeds from crime and other unlawful acts;
establishment and development of international professional ties on the basis of mutual respect, mutual understanding and mutual assistance, corporate governance, as well as internal and mutual control over the conscientious provision of banking services;
full responsibility for the quality and results of their work.
3. OBLIGATIONS OF THE BANK BEFORE ITS SHAREHOLDERS
3.1. The bank must observe the following before its shareholders:
ensure the effective participation of shareholders in the management of the Bank's activities, primarily in making key decisions based on the principles of corporate governance;
do not allow any infringement of the rights and legitimate interests of shareholders;
to achieve maximum transparency in the work of the management bodies of the Bank, to create conditions for the permanent and timely provision of information to shareholders on the activities of the Bank.
4. MAIN OBLIGATIONS ON INTERBANK COLLABORATION
4.1. In its relations with other banks, the Bank is obliged to observe the following:
build relationships on trust and respect;
strictly adhere to the contractual and other obligations arising from business partnerships;
to observe high ethical standards of behavior in relations with competitors, while bearing in mind that the Bank's policy is to attract attention to the quality and competitiveness of its services and personnel, and not to criticize its competitors;
in the event of differences and disputes, give priority to negotiations and the search for compromise, strictly observe the principles of fair competition, not to take measures that violate the law when attracting new customers.
5. BASIC COMMITMENTS IN RELATIONS WITH CUSTOMERS
5.1. When dealing with customers, the Bank is obliged to observe the following:
build relationships with customers on the basis of mutual trust through the conclusion of contracts. At the same time, Bank employees should be friendly and considerate to clients;
use common, common terminology and build their relationships on the basis of decency and business partnership;
ensure compliance of provided banking services and products with the current legislation of the Republic of Uzbekistan and the technical requirements;
provide the necessary full information about the services provided and banking products, offer assistance in resolving issues that cause difficulties for clients;
timely and comprehensively examine the appeals of customers, strictly comply with the requirements of this Code, take measures to prevent employees of the Bank from committing acts that are contrary to this Code.
6. MAIN OBLIGATIONS OF THE BANK TO THE EMPLOYEES
6.1. The Bank in relations with its employees is obliged:
to exclude all manifestations of discrimination when hiring, paying for their work and promotion;
to take measures for the rational organization and creation of working conditions conducive to the professional growth of the employee, strengthening his health and social well-being;
provide the necessary legal and administrative support to its personnel;
to increase the personal interest of employees in the successful state of affairs in the Bank, to stimulate their creativity and initiative, to provide employees with the appropriate form of clothing provided for by approved standards;
respect the right of employees to participate in public activities.
7. CORPORATE BEHAVIOR
7.1. Employees of the Bank:
act as bearers of corporate culture;
value their team and work, educate themselves in a sense of duty and responsibility for the common cause;
respect the rules of corporate conduct and adopted joint decisions, participate in collective work, strive for collegiality, business partnership, effective cooperation;
support friendly business relations with colleagues;
Do not allow actions that may harm the credibility of the Bank and the business image of its employee;
keep the best traditions of the banking system, support and transfer professional experience, skills, and moral values ??to a new generation of bank employees.
8. OFFICIAL ETHICS
8.1. Employees of the Bank:
deeply understand the role and place that are assigned to the Bank in the country's socio-economic development;
firmly stand on the protection of state and corporate interests;
strictly observe the legislation, as well as the principles of banking;
have high self-discipline and the ability to control oneself in various situations, in their decisions, actions and actions they rely on high moral and moral criteria;
keep bank and trade secrets, prevent the dissemination of information that may cause damage to the Bank or its customers;
Do not use their official position to extract personal benefits or to satisfy the unlawful interests of others;
do not allow the commission of unlawful and immoral acts with the use of official position and with their personal behavior they set an example of honesty, decency and incorruptibility.
9. BUSINESS ETIQUETTE
9.1. Employees of the Bank:
constantly monitor the external forms of manifestation of their business culture and are guided by a strict style, positive attitude, courteous manners and rules of good taste;
in mutual relations and joint work with colleagues they show correctness and benevolence, they observe subordination in official relations;
in relation to employees of other organizations and other citizens show professionalism and balance, while maintaining a business style and a benevolent tone;
at official meetings strictly adhere to the regulations;
appreciate their own and others' time. Clearly, clearly and concisely express their opinion in oral or written form;
look businesslike and neat, matching their appearance to the standards of clothing and appearance, approved for employees.
10. EXTREME ETHICS
10.1. Employees of the Bank:
both in working time and in free time, contribute to their behavior by building citizens' respect for their profession, trust in the banking system and maintaining its high authority;
are cautious in forming their own circle of communication, thereby avoiding links that discredit and compromise the reputation of the Bank's employee;
lead a healthy lifestyle and consider unacceptable the abuse of alcohol, the use of narcotic drugs, psychotropic and toxic substances.
11. ACCOUNTING AND REPORTING
11.1. The Bank, its subsidiaries and affiliated entities ensure the completeness, accuracy and reliability of the data reflected in accounting and reporting.
11.2. The Bank, its subsidiaries and affiliates reflect all operations in strict accordance with the requirements of accounting and reporting, including the exclusion of false accounting documents for primary accounting, the conduct of unreliable accounting entries.
11.3. A Bank employee who has information about violation of the principles of accounting and reporting, including about embezzlement of funds, unaccounted property of the Bank, subsidiaries and affiliates, is obliged to immediately notify the direct manager and profile subdivisions about this.
12. RULES OF WORKING WITH INFORMATION
12.1. The Bank ensures disclosure of information about its activities in accordance with the legislation of the Republic of Uzbekistan on the basis of the principles of reliability, accessibility, efficiency, completeness and regularity, ensuring equal opportunities for all interested persons to access the same information, and a reasonable balance between the Bank's openness and respect for its commercial interests.
12.2. The volume of information provided to customers and business partners is determined by the nature of the banking services provided to them in accordance with the legislation of the Republic of Uzbekistan, this Code and internal documents of the Bank.
12.3. The Bank's clients and business partners should and can be sure that information about them, their business and other activities, including information that they are clients of the Bank, is confidential and can not be disclosed by the Bank, except for cases stipulated by the legislation of the Republic of Uzbekistan or, when disclosure occurs at the request of the client, the business partner and does not conflict with the terms of the contract with it. An employee of the Bank provides information on the activities of the Bank, its subsidiaries and affiliates to representatives of the mass media in accordance with the procedure regulating the interaction of the Bank's employees with the mass media.
12.4. Information on the Bank's employees, internal structure, operating procedures, financial flows, transactions, accounts and deposits of customers and business partners, representatives of state bodies, as well as other information that may damage business reputation, other intangible or material interests of the Bank, business partner, representatives of state and local authorities, unless disclosure of such information is provided for by the legislation of the Republic of Uzbekistan, with the exception of publicly available information Shall be confidential. Employee of the Bank in writing accepts the obligation of non-disclosure of confidential information.
12.5. An employee of the Bank who has access to the Bank's insider information uses it solely for the purpose of performing his official duties in accordance with the provisions of the legislation of the Republic of Uzbekistan, this Code and internal documents of the Bank.
13. PROTECTION OF THE BANK AND ITS SHAREHOLDERS, CLIENTS, BUSINESS PARTNERS AND WORKERS OF THE BANK
13.1. Ensuring the security of the Bank, shareholders, customers, business partners and employees of the Bank is an integral part of the Bank's activities. The Bank takes all measures aimed at creating a reliable security system for the Bank, its shareholders, customers, business partners and employees of the Bank.
13.2. The Bank makes every effort to protect the rights of shareholders, customers, business partners and employees of the Bank.
13.3. An employee of the Bank is obliged to take care of the safety of tangible and intangible assets of the Bank, subsidiaries and affiliates.
13.4. An employee of the Bank actively participates in the prevention of any unlawful actions by other employees of the Bank, customers, business partners, other third parties in relation to the state and the society as a whole, as well as to shareholders, customers, business partners and the Bank.
An employee of the Bank takes an active part in counteracting the legalization of proceeds from crime and financing of terrorist activities.
13.5. A Bank employee does not carry out activities related to the manipulation of the market in accordance with the current legislation and internal documents of the Bank.
13.6. Employee of the Bank does not carry out activities that violate moral and legal norms.
13.6. A Bank employee excludes any activities that may damage business reputation, other intangible and material interests of the Bank, subsidiaries and affiliates, customers, business partners.
13.7. An employee of the Bank is obliged to immediately notify the immediate manager and the relevant structural divisions of the Bank of the planned, current or performed actions, both inside and outside the Bank, from other employees of the Bank, clients, business partners that violate universally recognized principles and norms of international law, this Code or other internal documents of the Bank.
14. RESPONSIBILITY OF EMPLOYEES OF THE BANK
14.1. For non-observance of the provisions of this Code of Ethics, disciplinary and administrative measures on the part of the Bank's management may be applied to the Bank's employees.