Code of Conduct

1.1. The purpose of the Corporate Code of Ethics (hereinafter referred to as the “Code of Ethics”) of the Private Joint-Stock Commercial Bank “Davr bank” (hereinafter referred to as the “Bank”) is to establish standards of the Bank’s activities and rules of conduct for its employees. The Code is aimed at ensuring compliance with ethical standards, quality of service and customer convenience, as well as increasing the profitability, financial stability, and efficiency of the Bank and its subsidiaries and branches.

1.2. The objectives of this Code of Ethics are:

• to unify the Bank’s mission and corporate values;
• to ensure that Bank employees understand their personal responsibility in performing their duties toward clients, business partners, shareholders, and colleagues, as well as their role in fulfilling the Bank’s Mission;
• to define the foundations of the Bank’s relations with clients, business partners, government authorities, competitors, and employees;
• to protect the interests of the Bank’s shareholders, clients, business partners, and employees.

1.3. The Code of Ethics establishes the fundamental standards of ethical conduct mandatory for all employees of the Bank.

1.4. Compliance with the requirements of business and professional ethics in servicing clients, including small businesses and private entrepreneurs, as well as other organizations, their officials and employees, serves as an additional guarantee and evidence of their professionalism and reliability, and of their compliance with the legislation of the Republic of Uzbekistan and generally recognized moral and ethical standards.

2.1. The Bank conducts its professional activities based on the following principles:

• strict compliance with the Constitution and legislation of the Republic of Uzbekistan, professional ethics, and moral standards and traditions;
• awareness of its civic and professional duty to the State and society, and full and timely fulfillment of the requirements of public authorities in accordance with applicable laws;
• respect for the rights and legitimate interests of the Bank’s clients, including small business entities and private entrepreneurs;
• strengthening interbank cooperation to protect the rights and legitimate interests of commercial banks and the banking community as a whole;
• fulfillment of assumed obligations and provision of high-quality services, taking into account and limiting risks in operations;
• fair competition, active opposition to unfair participants in banking activities, participation in combating money laundering and other illegal activities;
• establishment and development of international professional relations based on mutual respect, understanding, assistance, corporate governance, and internal and mutual control over the conscientious provision of banking services;
• full responsibility for the quality and results of one’s work.

3.1. The Bank shall:

• ensure effective participation of shareholders in managing the Bank’s activities, particularly in making key decisions based on corporate governance principles;
• prevent violations of the rights and legitimate interests of shareholders;
• ensure maximum transparency of the Bank’s governing bodies and create conditions for regular and timely disclosure of information about the Bank’s activities to shareholders.

4.1. In its relations with other banks, the Bank shall:

• build relationships based on trust and respect;
• strictly comply with contractual and other obligations arising from business agreements;
• adhere to high ethical standards in relations with competitors, focusing on the quality and competitiveness of its services and employees without criticizing competitors;
• in case of disputes, prioritize negotiations and compromise, strictly observe fair competition principles, and refrain from unlawful measures when attracting new clients.

5.1. In dealing with clients, the Bank shall:

• establish relationships based on mutual trust through contracts, while employees must be courteous and attentive;
• use generally accepted business terminology and build relations based on ethics and partnership;
• ensure compliance of banking services and products with the legislation and technical requirements of the Republic of Uzbekistan;
• provide complete and necessary information about services and products, and assist clients in resolving issues;
• review client appeals promptly and comprehensively, strictly comply with this Code, and prevent violations thereof by employees.

6.1. In its relations with employees, the Bank shall:

• exclude all forms of discrimination in hiring, remuneration, and promotion;
• create favorable working conditions for professional growth, health, and social well-being;
• provide necessary legal and administrative support;
• encourage employees’ initiative and creativity, increase their engagement in the Bank’s success, and provide appropriate uniforms in accordance with approved standards;
• respect employees’ right to participate in public activities.

7.1. Bank employees shall:

• act as carriers of corporate culture;
• value their team and work, fostering a sense of duty and responsibility;
• comply with corporate conduct rules and collective decisions, promote partnership and effective cooperation;
• maintain friendly business relations with colleagues;
• avoid actions that may damage the Bank’s trust and business reputation;
• preserve and pass on professional experience, skills, and moral values to new generations of employees.

8.1. Bank employees shall:

• understand the Bank’s role in the country’s socio-economic development;
• protect state and corporate interests;
• strictly comply with laws and principles of the Bank’s operations;
• demonstrate discipline, restraint, and high moral standards;
• maintain banking and commercial secrecy;
• not use their position for personal gain or unlawful interests of others;
• refrain from unlawful and unethical conduct and set an example of integrity.

9.1. Bank employees shall:

• maintain a professional appearance, positive attitude, and courtesy;
• observe correctness and goodwill, as well as official subordination;
• demonstrate professionalism and composure in relations with external parties;
• strictly follow meeting regulations;
• value time and express thoughts clearly;
• comply with approved dress code standards.

10.1. Bank employees shall:

• uphold respect for their profession and trust in the banking system both during and outside working hours;
• avoid associations that could harm the Bank’s reputation;
• maintain a healthy lifestyle and refrain from substance abuse.

11.1. The Bank and its subsidiaries ensure completeness, accuracy, and reliability of accounting and reporting data.

11.2. All operations shall be properly recorded in strict compliance with accounting standards, excluding falsified documents or inaccurate records.

11.3. Employees aware of violations in accounting principles must immediately inform their direct supervisor and relevant departments.

12.1. The Bank discloses information in accordance with the legislation of the Republic of Uzbekistan based on principles of reliability, openness, timeliness, completeness, and regularity, ensuring equal access while maintaining a reasonable balance with commercial interests.

12.2. The scope of information provided to clients and partners is determined by law, this Code, and internal regulations.

12.3. Information about clients and partners is confidential and may not be disclosed except as provided by law or contract.

12.4. Information concerning internal structure, financial flows, operations, accounts, deposits, and other sensitive data is confidential. Employees must sign a written non-disclosure obligation.

12.5. Insider information may be used only for official duties and in accordance with applicable laws and internal regulations.

13.1. Ensuring the security of the Bank, its shareholders, clients, partners, and employees is an integral part of the Bank’s activities.

13.2. The Bank takes all necessary measures to protect their rights and legitimate interests.

13.3. Employees must safeguard the Bank’s tangible and intangible assets.

13.4. Employees actively participate in preventing illegal activities, including combating money laundering and terrorist financing.

13.5. Employees shall not engage in market manipulation.

13.6. Employees shall refrain from unethical or unlawful activities that could damage the Bank’s reputation or interests.

13.7. Employees must promptly report any actions that violate laws, this Code, or internal regulations.

14.1. Failure to comply with this Code of Ethics may result in disciplinary or administrative measures imposed by the Bank’s management in accordance with established procedures.